Specialised technical support for your hosting and servers
Our own technical team, certified in cPanel, LiteSpeed, JetBackup and Linux, who know your service and actually solve things, by ticket or by phone, every day of the year.
People who know your service
At Rackmarkt we provide support ourselves: the same technical team that runs the platform answers your tickets and calls. No outsourced call centers or bots, and no explaining your case three times.
We are available 24/7, 365 days a year, to help with your hosting, VPS, dedicated server, domains or any other service you have with us.
A certified team
Ongoing training is the foundation of good support. Our technicians are certified in the technologies we use every day, and we are official partners of the vendors we work with:
- Linux Certifications
The LPIC (Linux Professional Institute) certification is one of the most recognised for Linux professionals. It accredits our technicians in installing, configuring and maintaining Linux servers.
- cPanel Certified Partner
We are a cPanel Certified Partner: our team has passed cPanel's training and tests to provide quality support for cPanel & WHM®.
- cPanel & WHM Systems Administrator II Certification
It accredits expertise in cPanel & WHM®: installation and configuration, hosting account management, email, security and troubleshooting.
- LiteSpeed Certified Admin
It accredits our technicians in installing, configuring, optimising and securing LiteSpeed web servers.
- JetBackup Certified Admin
Technicians certified in installing, configuring and administering JetBackup, the backup tool that protects your data and lets you restore after a failure.
- Google Cloud Partner
We are a Google Cloud Partner. This means our team of experts is certified and trained to offer Google Cloud solutions to businesses of all sizes, including Google Workspace, Google Cloud Platform, and educational licenses.
- Adobe Certified Reseller
We are an Adobe Certified Reseller: authorised to sell and support Adobe products such as Creative Cloud and its education solutions.
- Authorized Microsoft 365 Partners
We are an authorised Microsoft partner: we advise you on the right Microsoft 365 plan, set it up in your organisation and provide technical support.
Always available for whatever you need
We are with you all the way: from choosing the right service to solving any issue or question when launching your project.
Available 24/7
Your website never sleeps and neither do we: we are available every day of the year, including holidays.
Continuous monitoring
We watch our servers around the clock to detect and fix incidents before they affect you.
Personal service
A team that speaks your language, one call or ticket away, who knows your service and gives you solutions, not canned replies.
Your panel, under control
Manage your domains, email, databases and services from your client area and cPanel, and if you get stuck, we guide you.
Infrastructure we know
We run our platform in a Madrid data center with Tier III design. We know every server because we maintain it ourselves.
Ongoing training
We keep up to date with the latest technologies to give you the best possible support.
Support FAQ
Your peace of mind is our priority
24/7 support from real people, an infrastructure we know inside out and a team that never stops learning. Not sure which service you need? Write to us and we will advise you with no obligation.
Hands-on support
We're here to help
You talk to the engineers who run our platform, not a call centre. Tell us what you need and we'll call you to go through it.